Privacy Policy

Who We Are

Clean Slate Clearance is a family-run house clearance business based in Staffordshire, providing house clearance, probate clearance, garage clearance, and related services across Staffordshire, Derbyshire, Nottinghamshire, and the surrounding areas.

We are the data controller for any personal information you provide to us. This means we are responsible for deciding how and why your personal data is used.

What Information We Collect

We may collect the following types of personal information when you contact us, use our website, or book our services:

• Your name
• Your email address
• Your phone number
• Your address or the address of the property to be cleared
• Details about the clearance you require
• Any photos or other information you choose to share with us
• Technical data such as your IP address, browser type, and pages visited (collected automatically via our website)

We only collect information that is necessary to provide our services or respond to your enquiry.

How We Use Your Information

We use the personal information you provide for the following purposes:

• To respond to your enquiry or quotation request
• To arrange and carry out house clearance services
• To communicate with you before, during, and after a clearance
• To send you a quote or invoice
• To improve our website and services
• To comply with any legal obligations

We will never use your personal information for purposes other than those listed above without first obtaining your consent.

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal grounds:

• Contract: When you book our services, we need your information to fulfil that contract.
• Legitimate interests: We may use your contact details to follow up on an enquiry or quotation you have requested.
• Legal obligation: We may be required to retain certain information to comply with legal or regulatory requirements.
• Consent: Where we ask for your consent (for example, for marketing), you can withdraw it at any time.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With trusted service providers who help us operate our business (such as our website platform, Squarespace), who are bound by confidentiality obligations
• Where we are required to do so by law or by a regulatory authority
• In the event of a business transfer, merger, or acquisition

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

• Enquiry and quotation records are typically kept for up to 12 months
• Records of completed jobs may be kept for up to 6 years for accounting and legal purposes
• You can request deletion of your data at any time (see Your Rights below)

Cookies & Website Data

Our website is built on Squarespace, which may use cookies to help the site function correctly and to analyse usage. Cookies are small text files stored on your device.

We may use the following types of cookies:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics)

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal information we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete information
• Right to erasure: You can ask us to delete your personal data in certain circumstances
• Right to restrict processing: You can ask us to limit how we use your data
• Right to data portability: You can request your data in a portable format
• Right to object: You can object to us processing your data in certain circumstances
• Right to withdraw consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us via our contact page or by calling 07853 504555. We will respond within 30 days.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

Our website is hosted on Squarespace, which uses industry-standard security measures including SSL encryption. However, please be aware that no method of transmission over the internet is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised date at the top. We encourage you to review this policy periodically.

How to Complain

If you have any concerns about how we handle your personal data, please contact us in the first instance and we will do our best to resolve the issue.

If you remain unhappy, you have the right to lodge a complaint with the UK's data protection regulator:

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please get in touch: